Unsolicited Review: Intuos Draw / CTL-490DB (Blue) Part 2

Continued from Unsolicited Review: Intuos Draw CTL-490DB (Blue) Part 1

Driver installation for macOS and Windows

Although Wacom provides a CD for installing the drivers, the start up guide actually recommend connecting to the Internet and downloading the updated drivers. One of the advantages of companies with a focused product range is that they can provide unified software updates regularly, and the Japan-based Wacom is pretty conscientious about releasing updated drivers for both Windows and macOS users.

The provided macOS and Windows driver and desktop utility binaries install without issues. Both my Windows 10 and macOS machines have the legacy Wacom drivers for my 2011 Bamboo Pen and Touch and no conflicts occurred after installation of the newer driver and utilities for the Intuos Draw.

Note: If you have an older Wacom tablet like the Bamboo, you can download the driver from the Driver for Previous Generation Products section on the Wacom drivers page. I had recently installed the driver for the Bamboo Pen and Touch on my Surface Pro 4, and the desktop utility for some odd reason doesn't work well on Windows 10, though I've never had problems with the driver before (the utility window doesn't expand making configuration impossible).  Windows 10 provides tablet input drivers for legacy Wacom products and you can actually use the Bamboo fine without installing the legacy Wacom driver.

Unreliable Intuos Draw support for openSUSE 42.1, Fedora 25, and FreeBSD 11

Mainstream Debian-based and Red Hat-based distributions such as Ubuntu and Fedora (Xorg) already provide support for Wacom products via libwacom / libwacom2. As long as you maintain your distribution software updates, Intuos  products ideally should work without further set up.  Wacom products have long been supported by open source projects such as Krita, Inkscape and Gimp so that shouldn't be an issue either.

The Intuos Draw connected to an Acer ES 11 running Fedora 25 and Krita.

If Wacom packages aren't installed on your openSUSE 42.2 system, you can install the latest libwacom / libwacom2 packages via YaST2, zypper or via 1-click Install from Package Search at software.opensuse.org

Note: A Wacom tablet module entry is already available on your desktop settings if you're running Gnome 3 and a separate package for configuring Wacom products is available for KDE users. Once the Wacom product is connected, the system automatically detects the model and provides supported configuration settings using the module.

For FreeBSD 11 users, the current version of libwacom as of this writing is libwacom-0.23 and if needed, install the xf86-input-wacom package for Xorg support. Both Linux drivers were prepared for FreeBSD from linuxwacom.sourceforge.net and have no discernible difference from the desktop Linux version. 

Back in 2011 when I was still using the Bamboo Pen and Touch, I had no problems getting Debian-based distributions to detect and configure the pen tablet. Unfortunately, the Intuos Draw, which is an entry-level pen tablet and fairly new (2015), doesn't seem to work properly without additional configuration.

The Gnome Wacom module failed to detect the Intuos Draw. Switching USB ports, unfortunately, didn't work for my setup.

The Gnome Wacom tablet module in Fedora 25 (Wayland) and openSUSE 42.x didn't detect the Intuos Draw and neither did any desktop application such as Krita, Gimp, or Inkscape. Moreover, a separate cursor was displayed for Wacom movement alongside the mouse pointer due to Wayland (the tablet works fine in X though). Buttons on the pen and the Intuos Draw required additional configuration. As expected, the Intuos Draw wasn't detected on FreeBSD 11.

Run the libwacom-list-local-devices command to check if the device is detected. The Bamboo Pen and Touch was detected in the Terminal but not in the Gnome Wacom settings.

Note: The Wacom driver project at sourceforge is active so there's every likelihood that if you purchased a different model, such as the extremely popular Cintiq series, your Linux distribution should have no problems detecting and supporting basic functions.   I'm aware that there is a running discussion about Intuos product support in the Fedora forums, Wayland compatibility, and its inclusion in upcoming kernel releases, though I'm surprised the very basic Intuos Draw doesn't have seamless support. Perhaps I would have better luck with Ubuntu or Debian, though users have agreed Wacom support in Linux has been inconsistent in the last few years, with some reporting broken support in between distribution release upgrades and changes to the display server.

Continued in Unsolicited Review: Intuos Draw CTL-490DB (Blue) Part 3


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