WD My Cloud 3 TB teardown and notes Part 3

Continued from WD My Cloud 3 TB teardown and notes Part 2

Now that the WD Red NAS is free from the assembly and the My Cloud case, I connected the hard drive to the Orico hard drive dock. After powering on the dock and connecting the USB 3.0 cable, my Toshiba NB520 with Debian 8 Jessie was able to mount the partitions. Back up was performed using PCMANFM.

If the My Cloud has been emitting a clicking sound and fails to boot, and you have exhausted all other options other than loosening a stuck arm from the platter, you can remove the front metal casing of the WD Red NAS.

Note: There are various YouTube videos that detail the process of fixing the clicking sound by moving the hard drive arm. Perform the procedure only if you are willing to risk losing data and damaging the product. The hard drive, and your My Cloud, will no longer perform as well as before if you go through this step.

To open the hard drive and loosen the hard drive arm from the platter:

1. Use the CR-V T8 bit to remove the 8 screws from the front cover of the hard drive. Note that you will have to peel off part of an electric tape and an area of the product sticker to reveal 2 of the screws. You can't remove the front plate of the hard drive without removing all the screws.

There is a screw hidden under the sticker. Note the two small puncture tabs when removing the front case of the hard drive.

2. Remove the front cover carefully. There are two small protruding tabs on the cover, so additional force may be needed. Do not use any tool to pry the front plate of the hard drive. You may scratch the platter or damage the arm or hard drive assembly.

3. Using any small precision bit or a pick, gently spin the platter counter-clockwise to loosen the stuck arm.

4. If needed, use the 115 mm tweezer or a similar tool to gently move the arm back to its park position. Do not touch the header or the platter at any point during the process.

5. Replace the cover and screws.

6. Connect the hard drive to a hard drive dock and attempt to power up the drive and retrieve data.


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